FAQS | Qian Qiao

Q: Are you a factory?

A:
Yes, we have our own service team, designer team, sales team and production line. Our team have more than 15 years experience to custom made carpet. More our factory video or pictures, contact us.
Q: What's the order process?

A:

1)Inquiry---provide us all clear requirements (total qty and package details).
2)Quotation---official quotation from with all clear specifications from our professional team.
3)Marking Sample --- confirm all quotation details and the final sample.
4)Production---mass production.
5)Shipping---by sea or by air.
Q: What terms of payment you use?

A:
As for the payment terms,it depends on the total amount.
Q: How do you ship the products?

A:
By Sea ,By Air ,By courier, TNT , DHL, Fedex, UPS Etc. It is up to you .
Q: What is the average delivery time?

A:
Sample usually takes about 10-20days depending on product type. Bulk order usually takes about 35 days.

Q: How would I get a price list for a wholesaler ?

A:
Please e-mail us, and tell us about your market with MOQ for each order. We would send the competitive price list to you ASAP.
Q: Can I place a custom made order?

A:
Yes, sure, your own designs depends on your drawing, sample, pictures or you can describe to us, our designer team can create directly. Also we can custom made our designs with your prefer size, color or material. If you would like our stock catalogue or price list, contact us.
Q: Your price is the completive price?

A:
Yes, our price is directly factory price, also can keep the quality, about the details exact price, hope can get your email and then our sales team will make a details quotation scheme for your reference.. also we will forward you lots of our project for your reference.
Q: How can I follow my order?

A:
Yes, once confirm the order, we have special service team to follow this order for you, in the process also will forward lots pictures and videos step by step for your reference, if you would like, welcome to our factory..
Q: INSTALLATION METHOD

A:

More Installation Methods Please Click The Link : https://youtu.be/r6icq3TgXNk